Privacy Policy | Yacht Care Plus

Last updated: [01 December 2025]

1. Introduction to our Privacy Policy

Yacht Care Plus (“we”, “us”, “our”) operates https://yachtcareplus.uk (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal data when you interact with our Site — for example, when you contact us, request a quote, or otherwise engage with our services — and outlines your rights under applicable data-protection law.

By using our Site, you accept the practices described in this Privacy Policy.

2. Who We Are & Contact Information

Business name: Yacht Care Plus
Address: Unit 8, Premier Marina Trade Centre, Harbour Road, Gosport, PO12 1BG, United Kingdom. yachtcareplus.uk
Email contact for privacy queries: yachtcareplus@gmail.com yachtcareplus.uk
Phone (for general enquiries): 07809 387524 yachtcareplus.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

3. What Data We Collect

Depending on how you use our Site or services, we may collect and process the following categories of personal data:

Identity & contact data: your name; email address; phone number; postal address (if provided).
Communication data: information you provide when contacting us (enquiry forms, messages via email/WhatsApp/social-media, etc.).
Technical & usage data: IP address; browser type; pages visited on the Site; time and date of access; device type; other analytics or log-data (if we use analytics or similar tools).
Service-related data: details of enquiries or bookings you make with us; the nature of services requested; any relevant details needed to perform services.
Marketing & preferences data (if applicable): whether you agree to receive marketing or promotional communications from us, and your communication preferences.

We do not knowingly collect any “special categories” of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation.

4. How We Collect Data

We collect personal data in the following ways:

Directly from you, when you contact us through the Site (contact form, email, phone, social media, WhatsApp) or request a quote or services.
Automatically, via technical/usage data generated when you visit or navigate the Site (for example, via server logs, cookies or analytics tools — if and when used).
From third-party providers — for example if you choose to pay or communicate via a payment processor or third-party messaging service (depending on your chosen method).

5. Why We Collect Data & Our Lawful Basis

We collect and use your personal data for the following purposes:

To respond to your enquiries and communicate with you — e.g., replying to questions, providing quotes or service details, scheduling work. Legal basis: performance of a contract / steps prior to a contract.
To deliver our services to you when you engage Yacht Care Plus — e.g., yacht maintenance, repairs, and associated work. Legal basis: performance of a contract.
To manage our relationship with you (e.g., record-keeping, invoicing, aftercare, support). Legal basis: legitimate interests / contractual necessity.
To operate and improve our website (e.g., via analytics, troubleshooting, improving performance). Legal basis: legitimate interests — but only where we have obtained consent if required (for cookies, tracking, etc.).
To send you marketing or promotional communications (only if you have opted in to receive them). Legal basis: consent (or legitimate interests where permitted under applicable laws).

If we collect personal data for any purpose not listed above, or if we plan to change how we use personal data, we will update this Privacy Policy in advance.

6. Cookies & Similar Technologies

Our Site may use cookies or similar tracking technologies to collect technical and usage data (e.g., to log visits, improve site performance, measure how users engage with the Site).

We will provide clear information about any cookies used — what types they are (e.g., essential, analytics, marketing), what data they collect, and how you can manage or reject them (e.g., via a cookie banner or your browser settings).

If we ever implement any non-essential cookies, tracking pixels, or third-party analytic/advertising tools, we will obtain the necessary consent from you before activating them (in compliance with the applicable laws and regulations, such as the Privacy and Electronic Communications Regulations (PECR) and UK GDPR).

7. Who We Share Data With

We may share your personal data with third parties only in the following circumstances:

Service providers who help us deliver our services — e.g., payment processors, payment providers, banks, contractors, or subcontractors.
Professional advisers if needed (e.g., accountants, legal advisors), but only to the extent required.
Legal or regulatory bodies if required by law (e.g., a court order, compliance obligations, or in response to lawful requests from public authorities).
Third-party tools or platforms (e.g., analytics, hosting providers, cloud-storage providers) — but only where such sharing is necessary and carried out under appropriate contracts and security safeguards.

We will never sell or rent your personal data to third parties for their own marketing purposes.

If any data is transferred outside the UK, we will ensure appropriate safeguards (such as standard contractual clauses, adequacy decisions, or other legal mechanisms) are in place to protect your data, in compliance with UK data-protection law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (for example, to carry out the services you requested, respond to enquiries, or comply with legal obligations such as record-keeping).

Once the data is no longer required for those purposes — or once you request deletion and there is no overriding legal obligation to retain it — we will securely delete or anonymise it.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or unlawful disclosure. These include, but are not limited to, access controls, secure storage, encryption (where applicable), regular reviews of our data-handling practices, and restricting access to only those employees or contractors who need it to perform their duties.

However, while we strive to protect your data, no method of transmission or storage can guarantee 100% security.

10. Your Rights

Under the UK GDPR (and related data-protection laws), you have certain rights in respect of your personal data. These include the right to:

Request access to the personal data we hold about you (“right of access”).
Request that we correct any inaccurate or incomplete personal data.
Request erasure of your personal data (“right to be forgotten”), where applicable.
Request restriction of processing under certain circumstances.
Object to processing of your personal data (e.g., for marketing purposes).
Request data portability (where applicable).
Withdraw consent to data processing (if your data processing is based on consent).

If you wish to exercise any of these rights or have questions about how we use your data, please contact us using the details in Section 2.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

11. Direct Marketing & Communications

If you have opted in to receive marketing or promotional communications from us, you can unsubscribe or withdraw your consent at any time (for example, by emailing us or following “unsubscribe” instructions in marketing communications).

We will only use your personal data for marketing in accordance with your expressed preferences and applicable law (including PECR).

12. Automated Decision-Making & Profiling

We do not use any automated decision-making or profiling processes that produce legal effects or significantly affect individuals.

If this changes in the future, we will update this Privacy Policy accordingly and notify you.

13. Changes to This Policy

We may update this Privacy Policy from time to time (for example if our practices change or new legal requirements emerge). When we do, we will revise the “Last updated” date at the top of this document and — where appropriate — notify you (for example, via an announcement on the Site or direct communication).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

14. Consent & Acceptance

By using our Site, contacting us, or engaging our services, you acknowledge you have read and understood this Privacy Policy and consent to our collection, use, disclosure, and retention of your personal data as described herein.